Terrible

House almost burned down due to faulty wiring, called 4 times,no return call. Terrible customer service. Will not recommend to anyone!
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1 comment
#1527204

Sorry to hear about your issues. This would be something that you should have immediately gone to where you purchased the home and filled out a service request to get fixed or called a contractor to come fix it.

Calling a mobile home manufacturing plant is not the proper procedure for service requests.

Legacy does not build homes with faulty-wiring. Each home is inspected by Legacy quality control team ( some of the best in the industry) and an inspector from NTA, a certified inspection service for all factory-built homes.

ID
#1171616 Review #1171616 is a subjective opinion of poster.
Product
Legacy Housing Mobile Home
Reason of review
Bad quality

RIP OFF

Everything is falling apart along with poor customer service and they are attempting tp reposess my home because I dont have to pay property tax
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ID
#1131565 Review #1131565 is a subjective opinion of poster.
Product
Legacy Housing Mobile Home
Reason of review
Bad quality

Non-Existent to Poor Customer Service After-Sale

1. After Delivery and Set Up, they never responded to any of our punch-out items, and didn't even come out and repair the damage they caused during delivery. 2. One of the air conditioning units failed after only a year, and I haven't been able to contact them to ask...
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4 comments
#1527197

We are sorry for your troubles. Sounds like issue #1 is related to the retailer your purchased your home.

They are responsible for fixing punch out items, not Legacy the factory. Issue #2 is related to the manufacturer of your A/C unit. Legacy does not build those or warranty them. Each A/C unit will have it's own manufacturer's warranty.

You should get the serial # of the unit and then find manufacturer of the A/C unit and contact them with that info. We use a variety of different distributors for buying A/C units at our 3 different factories so unfortunately, I cannot assist you with a service number for them. You would have to research online or call an A/C contractor out to assist. Issue #3 cannot be correct.

the Collections department of Federal Investors who services your home loan -- are always on the phone with 7 people in a room.

You must be calling a wrong number. Try (817) 632-2960

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ID
#1125688 Review #1125688 is a subjective opinion of poster.
Location
Commerce, Texas
Pros
  • Product would be ok with better follow-on service
Cons
  • Poor customer service after-sale
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Horrible.

Legacy Housing - Horrible.
If the floors squeak, look at the doors to see if they are uneven, the porch light fixture was so cheap it crumbled to pieces after 2 years, the ehaust fans were nit put in well and the caulking around them failed after 3 years, front doir repaired twice and still messed up, cheap carpet, cheap trim, poorly constructed. And way too expensive of a home.
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ID
#1124048 Review #1124048 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Legacy Housing Mobile Home
Reason of review
Bad quality

Home burned rushed to buy small m mobile both of us disabled

Our home bone burn down staying in a motel in Amarillo Texas running out of insurance money to do so had to buy a small mobile home just for my husband and Seth we're both disabled daylight through each wall floor door nothing is sealed right nothing was caulked, we are unable physically to fix this house or to buy another since we're on a fixed income class action suit Count Me In
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ID
#1094396 Review #1094396 is a subjective opinion of poster.
Product
Legacy Housing Mobile Home
Reason of review
Bad quality

House was damaged and never completely repaired.

Legacy Housing - House was damaged and never completely repaired.
Front door replaced twice and has gap in it still. Now water comes through my front door. The bathroom door shuts halfway because it was put on incorrectly and never fixed. I would NOT ever buy or trade another Legacy home ever.
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ID
#1092742 Review #1092742 is a subjective opinion of poster.
Product
Legacy Housing Mobile Home
Reason of review
Bad quality

Leagacy mobile home.....HARDLY!

To put the name Legacy on these homes is initself a disgrace at the very least. This company should be shut down. Bought a DW from them and they could care less about the quality. Run Run Run.
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ID
#1087821 Review #1087821 is a subjective opinion of poster.
Product
Legacy Housing Mobile Home
Reason of review
Bad quality

Low Down Dirty Shame

After parents already gave money to buy home, I had to step in and try to salvage whatever was possible. Elderly parents, father is a veteran who is virtually blind and deaf, but this did not stop them from taking advantage of them. The house was never put together correctly as the seams did not match up, so they put a board in the gap and sprayed foam insulation in the gap to cover it up. You could literally see daylight through the side of the house. The installation was never finished after contacting them countless numbers of times. The whole experience was pathetic and painful. Save yourself the agony and find a different builder. Never use 181 South Homes as a Dealer to buy through, they as ripoff artists.
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2 comments
#1438002

Hope they don't service your loan! They feel they do not have to abide by federal or state regulations...they don't even abide by their own contract!File Complaints with consumer protection agencies and any other watchdog you can find!Tx Dept Savings & Mortgage LendingFederal Trade CommissionConsumer Federal Protection BureauAttorney General...Texas AND your stateHousing & Urban DevelopmentOffice of Consumer Credit Commissioner (Texas)

#1399414

You or Someone Signed on the Dotted Line..End of Story

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ID
#1080364 Review #1080364 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Legacy Housing Mobile Home
Cons
  • Whole business experience
Reason of review
Bad quality
Loss
$7500

Raw deal

please do not buy a legacy. My double is falling a part. Doors falling off cabinets soft spots in the floors . They never came out to fix items after set up
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1 comment
#1527241

Sorry to hear of your troubles with your Legacy home. Your new home carried a 1-year warranty.

The retailer you purchased the home from would be whom you should have contacted to repair these issues during this first year of owning your home. If these issues happened after the 1st year of ownership due to wear & tear, like all other homes on the planet, you are required to fix yourself.

ID
#1075036 Review #1075036 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Product
Legacy Housing 3680 Mobile Home
Reason of review
Bad quality

Legacy Homes is lying about their pricing.

Legacy Homes, based in Texas, sells singlewides. Their smallest homes start at 16,000. This is a fair deal considering the size of the home. One of their retailers, usa home sales center, in Greeneville, Tn. sells these same homes for 25,000. They are on their...
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2 comments
#1527217

Legacy Housing does not advertise any customer pricing for Singlewides or Doublewide HUD code homes. HUD deems that illegal and we have never dont that.

We sell wholesale to dealerships and home selling businesses only. We do not sell HUD code homes direct to customers. As for advertising a home for $16,000, (which is nowhere near the price of a singlewide home). Heck even our dealers can't buy a HUD singlewide for that price.

In 2015-2016, the advertised base price on our lowest cost Tiny Home was $16,995. That is Base Price of the Home Only and the ads clearly stated "STARTING AT". Transportation, Setup Costs, Dealer Fees, and Taxes make the home price go up which is why that price was $25,000 at USA Home Sales Center. I apologize on behalf of Legacy for the lack of clarity and the price you thought you could buy a home from.

Unfortunately, with over 150 retailers across America, it is hard for Legacy the manufacturer to control what independent businesses in-turn advertise out. We agree that it is wrong and if we find dealers doing bait & switch pricing we will stop doing business with them.

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ID
#1012290 Review #1012290 is a subjective opinion of poster.
Product
Legacy Housing Mobile Home
Cons
  • Honesty
  • Pricing
Reason of review
Pricing issue
Preferred solution
Stop your false advertising
New Reviewer

Repairs are a joke

When I got the water hooked up to my brand new mobile home, September 13, 2016, manufactured by Legacy Housing in Commerce, Tx, I discovered a water leak in my utility room caused by nails through both the cold and hot water lines going to the washer. I had to call a...
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11 comments
#1527290

Brenda- I confirmed with Legacy's accounting department a check was mailed to customer Brenda Shafer. CHECK 37271 DATED 12/09/2016 was issued to Brenda Shafer @ 2750 W.

LENINGTON RD.

SALLISAW, claim #145957-SNL27554 for $98.00 Glad this was handled for her! Unfortunately, she did not change her review which is troublesome as it still reflects badly on Legacy even though we did the right thing!

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ID
#971821 Review #971821 is a subjective opinion of poster.
Location
Commerce, Texas
Product
Legacy Housing Mobile Home
Pros
  • Floor plans
Cons
  • Customer service
  • Construction
  • Quality
Reason of review
Poor customer service
Loss
$98
Preferred solution
Full refund

Poor Craftsmanship / follow up service

Got my dbl wide from the Commerce plant. The people putting this thing together had their eyes closed. Nothing is straight. Molding in the corners goes from tight to 1/2 " gap at the other end. Holes in the ceiling ( finish people said it wasn't there job to fix ),...
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4 comments
#1527246

Glad we were able to help get your list of problems corrected!

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ID
#949329 Review #949329 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Legacy Housing 3680 Mobile Home
Reason of review
Bad quality

Roofing Review from Magnolia, Texas

I bought a legacy mini house I should have not bought the metal roof because there is not any overhang over the sides which permitted it to leak severely through the roof and the windows if you were to buy one of these homes I would get a composition roof not an aluminum roof this is been a very terrible experience it was supposed to take 4 to 6 weeks to make it took them 4 months everything in it is loose and just junk I'm very disappointed with this home I don't recommend anybody buy a mini house not from this company
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4 comments
#1564911

HUD does not regulate the tiny houses, period. They are not built to any code.

They are built in Eatonton, GA and are absolute junk.

Windows leak, doors leak, a/c units don’t work, etc. Save yourself the heartache and don’t buy from these crooks.

#1527247

Sorry to hear of your troubles with your tiny home. Your troubles with your Tiny should have immediately been made known to the retailer you purchased your home from. They would have been able to assist you!

#1280023

Overhang is Regulated by HUD

#1324113
@PissedConsumer1280023

The Tiny Houses are Non HUD homes so screwed there...

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ID
#845096 Review #845096 is a subjective opinion of poster.
Location
Magnolia, Texas
Reason of review
Bad quality

Review in Home Construction and Repair category from Cranford, New Jersey

was following two legacy trucks hauling mobile homes northbound on i-35 near valley view and saw large metal panels flying off the roof and hitting vehicles strewing panels all over the highway. last i saw they were nearing the oklahoma state line. they didnt even...
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3 comments
#1527250

We looked into this issue and could not find a complaint to the state police of Oklahoma or Texas. Legacy's transportation division always takes great care when transporting homes to ensure this cannot happen.

Metal panels flying out from the roof does not sound right. Our doublewide homes only have shingle roofs.

They tie down and cover roofs with a protective covering on all homes. Thank you for your comment and we will review this with our manufacturing plants to ensure this cannot and will not happen again.

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ID
#833957 Review #833957 is a subjective opinion of poster.
Location
Cranford, New Jersey
Reason of review
Poor customer service

Legacy Housing Ltd Mobile Home Review from Leesville, Louisiana

Me and my wife bought a 2016 legacy 4 months later we are still dealing with doors not closing properly and Windows not opening or closing properly. The dealer we bought the home from is no better (Sabine Manufacturer Homes) in Many La that dealer acts like ever time I talk to him it is all new to him. We had to pay out of pocket to have A/C charged properly. Still waiting for someone to come out and relevel home. On the *** of getting a lawyer on the dealer and the manufacture but first will see what the dealer will due after I report this to the state and see what happens.
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4 comments
#1527252

Sounds like your home was not setup correctly by Sabine Homes which in-turn had a disastrous effect on the rest of your home, ie: doors and windows not closing properly.. They are no longer an authorized dealer of Legacy's due to issues like this.

As for your A/C Unit, freon charging, has to happen from time to time due to environmental conditions and incorrect manufacturing of the A/C unit. Hopefully this got charged and functioned like it was intended.

Thank you for your comment and for your purchase of a Legacy home. We regret this experience has not been good for you and your family.

#1326017

Call Edwin Edwards he's out and getting Things Done Again around Here!!! The Old Populist is Back!!

#1265655

Who can you contact at the state

#1284429
@PissedConsumer1265655

Snap food Benefit Program

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ID
#825779 Review #825779 is a subjective opinion of poster.
Location
Leesville, Louisiana
Product
Legacy Housing Mobile Home
Reason of review
Bad quality