My husband and I bought our new Legacy mobile home in March. The sales people were awesome up until the point when we signed the final paperwork. It has been a headache ever since!! When we called to get answers on delivery and setup they kept blaming the delay on the rain. It hadn't rained in a week. It took almost two weeks for them to finish setting up the house after delivery and another 2 weeks to get our air conditioner hooked up. I was just thankful that it wasn't hot outside.
Every time we call we get the same excuses and/or answer.....Let me check on that and I'll call you back. They never call back!!!!!! Not once have they ever called us back!!!!! They don't even bother to call and set up appointments with you so you will be at the house. They call when they are almost at the house and expect you to be able to just drop whatever you are doing.
During the sales process I asked 5 TIMES if the skirting was included in the price of the home. I was told 5 TIMES that yes it is included. Guess what? It actually wasn't!!!! I was suppose to use our allowance for "hook-ups" (which to me means water, electric and septic) for the skirting. They conveniently left that part out, so now I'm stuck having to pay $800 for an outside company to do my skirting.
Everyone in that office has an attitude problem, especially Tobi Gardner and Robin. I've been strung along, lied to and hung up on when I call to discuss our problems. I've asked for the corporate phone number 3 times and have been told that the owner works in our sales office. The "owner" Brandon Stanley, is also conveniently never available to talk to.
It has been 3 months now and they are just now coming out "supposedly" in two days, to do our repair work. I will keep you posted on how that goes. I don't have very high hopes.