Legacy Housing
Legacy Housing Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Legacy Housing has 2.0 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Brand of housing, Floor plans, Excellent customer service.
Cons: Poor customer service after-sale, Quality, Customer service.Recent recommendations regarding this business are as follows: "Do not use them!", "Don’t waste your time", "Not recommend", "DO NOT BUY", "Skip the poor quality and the nightmare.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Legacy Housing has 2.0 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Brand of housing, Floor plans, Excellent customer service.
Cons: Poor customer service after-sale, Quality, Customer service.Recent recommendations regarding this business are as follows: "Do not use them!", "Don’t waste your time", "Not recommend", "DO NOT BUY", "Skip the poor quality and the nightmare.".
Most users ask Legacy Housing for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Legacy Housing Reviews
"Trash from day 1"
Ordered brand new 2011 home from Atchafalaya Homes in New Iberia, Louisiana, in December 2010. At least it was delivered as promised. My 30 day inspection list...
"They did me and many other customers wrong. They should not even be in business anymore."
They gave me a home that looked like it was a mistake to begin with. Every time I call to get my problems fixed, someone would show up with nothing but a...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
They did me and many other customers wrong. They should not even be in business anymore.
They gave me a home that looked like it was a mistake to begin with. Every time I call to get my problems fixed, someone would show up with nothing but a hammer.
They didn't even have my home put together tightly and had to put in molding just to cover the holes in the gap between the two sections. The door frames were not even attached to the actual home itself. The siding was not cut correctly. Anne had ham remarks in it.
Almost every outlet is not straight.
And they refused to even trade out the mirrors in the toilet seats that were bad. And when you called them for repairs, they would never come out.
User's recommendation: Do not use them!!!!
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Verified Reviewer |
Fort Worth, Texas
Trash from day 1
Ordered brand new 2011 home from Atchafalaya Homes in New Iberia, Louisiana, in December 2010. At least it was delivered as promised.
My 30 day inspection list was submitted, I specifically stated that the windows weren't sealed. Well here we are 13 years later, and I have damaging leaks around every single window, which in turn, has damaged every wall involved as well as the floor. I have reported numerous times throughout these years, even all the way up to the president of the company in 2015. He basically said NOT his problem.
NO ONE, at Legacy, Federal Investors, OR Atchafalaya Homes would ever even listen, much less look. The first major leak was wall by the front door. When had it replaced, there was a round hole, where i guess the outdoor fixture was suppose to go, and they apparently cut it wrong... so here we are...
BLACK MOLD!!! Thank you Legacy!
- But you get what you pay for
- Cheap
- Horribly put together i cant even say built
Preferred solution: Repairs! If they had done their job when asked, my house wouldn't be in this condition
User's recommendation: DO NOT BUY
Arlington, Texas
The people are liars, especially the salesman in the warranty people
Told him we have water leaking in the front door. He did not care about the siding on the house; it took him two months to fix. Still, can't he get the shower door right?
- No pros at all
- Piece of crap
Preferred solution: Blank to get all problems fixed on my house
User's recommendation: Don’t waste your time
I bought a home and the man that they sent out there to put it on my property deliver it and set it up got it stuck in the driveway and left it.
So the guy at legacy housing LLC tiny homes of Atlanta told me that the house is non-refundable and it's my responsibility to deal with the truck driver to get the damaged fixed because he broke an axle he bent the beer support bar and buckled the roof. And it's still sitting there because I have to make a police report
- Availability
- Not responsible
Preferred solution: Full refund
User's recommendation: Not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Texas
No response from Legacy
In a nutshell bought 4 legacy homes for resale 2 months ago.
Setup incomplete multiple phone calls all the way to the top.
No satisfaction 1 of the houses siding still missing
one sides are off over an 1 inch or more
holes in roof etc
Even spoke to Duncan Bates CEO who really not interested
2 month and still waiting on proper installations
- Poor customer service after-sale
Preferred solution: Price reduction
User's recommendation: stay away
Sand Springs, Oklahoma
Dis·sat·is·fac·tion
They delivered the home without contacting the land owner to be present. Delivered and set NOT level, 20 feet from desired requested set.
Skirting to be delivered within 30 days. (10 months later, and still waiting)
The appliances where filthy, with rotting food inside them. *Appliances included in contract with sale. Hvac unit did not work.
The plumbing was trash.
Contacted the office on facebook and instead of responding they blocked me from leaving a review. Text message and photos available.
User's recommendation: Skip the poor quality and the nightmare.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hinesville, Georgia
RETURN MY PHONE CALL!!!!
For the last several months I have called at least 5 times & NOONE WILL RETURN MY PHONE CALL!!! I NEED SOMEONE TO CALL ME ASAP!!! When I signed the contract with Legacy I was told by Todd Barker that Legacy would be responsible for paying the taxes on the mobile home...now I have received 2 notices from tax assessor saying if it's not paid soon they will take my mobile home!!!
Stacy Mock
Preferred solution: My taxes on mobile home included in my payment like I was promised!!
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Verified Reviewer |
Commerce, Texas
Not a great place to buy a new home or to work at
In a nutshell. Their homes are not quality at all!!
They will rip you off as much as they can for their profit. They dont know how to make deals which ultimately means they dont make sales. They will give you the run around to get issues fixed on your mobile home (and trust me, you will have some issues) They treat their employees like slave workers. They expect them to sell bad quality overpriced mobile homes and pay them minimum wage in the meantime.
Some of the offices are like dumps. No air conditioning, no water for guests, dirty bathrooms, half the sales people dont even have common office stuff or even computers. Just very unorganized, poor reputation and the corporation has no concept of what a good company really is. I would give it 0 stars if I could.
All I got to say is Buyers Beware!
Definitely check out their competitors! You will see what Im talking about.
- Warranty issues
- Poor office conditions
- Misleading
Preferred solution: Apology
User's recommendation: Do Not Buy from Legacy
I'm 58 days behind and I'm trying to pay half now and two days the rest and they are refusing my money what can I do here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Asheboro, North Carolina
Deposit Refund
Good Day Team, I am unfortunately experiencing service and communication issues with your Asheboro Heritage housing location. I have tried to resolve matters with the team but they do not care and have not tried to resolve my issue.
I would appreciate if someone could take the time to call me to go over the details as it has been a lengthy 5 month process and at no fault of our own - their lender could no longer fund our land. I have all the documents available and ready to send to someone who can help. The new GM has made our life *** and depleted our savings, again, at no fault of our own. I have been diligent in getting the paperwork to Heritage as well as the lender as soon as available.
I want to resolve things before taking legal action.
Please advise.
adding that i have still yet to be met with a resolution and have contacted my attorney to fight this. Absolutely pathetic service - the team has no clue what they are doing
- Workers
- Honesty
- Rip off company
Preferred solution: Full refund
User's recommendation: AVOID HERITAGE IN ASHEBORO AT ALL COSTS!!!! You will be happy you did!
You problem and remedial solution are both unclear.
Legacy does not honor warranty
Weve had a legacy mobile home since November 2021. We were told to do a walkthrough and submit our findings and so wine would come and address all our concerns.
This has not happened and its almost June 2022. We have ceiling damage from water intrusion and theres been no fix from Legacy.
They will not communicate with me because they say its the lot who sold us responsibility to communicate this to them and the folks who sold it say Legacy will not authorize any repairs to this brand new mobile home. Ive filed complaint with the state and BBB and so far have gotten nowhere.
- Brand of housing
- Poor customer service after-sale
User's recommendation: Do not purchase unless you don’t want the warranty
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Verified Reviewer
Leaks, black mold, cupping SUBFLOOR, door replaced but it is now damaged because it was too small
The incompetent folks who constructed this overpriced piece of crap are located in Georgia. We Closed December 2020 and started the emails and service requests in January.
There is black mold in the walls and under the linoleum, the windows rain, the subfloor is popping up, the floor is NOT LEVEL, the stoves leveling legs get me.
The right level is flat, the left is screwed all the out. Warranty ends in December, I know what they are doing is it LEGACY.
- Quality
- Construction
- Whole business experience
Preferred solution: Replacement
User's recommendation: Don't do it, they want the warranty to run out so they can really screw you over. The crap on the side is what they left. That was August, they left mold in the walls and the subfloor. They get a big fat "0'
Sorry workman ship
We have not heard a word from Legacy they don't care about their customers they have done been paid so they don't care
I bought a brand new Legacy home paid cash an it has had electrical problems from day one called them out said it was the light bulbs still having issues with it now the Central air is acting up the walls aren't straight the door dead bolt fell apart to the cabinets aren't straight the floor has bumps all over it where they did not clean the floor before they put the tile down the ceilings are cracking at ever seam down the seam on the Valted celings is cracking this is the worst investment I have ever made I'm hiring an attorney an try to get my money back do not buy anything from this Company it does not care about it's workman ship these trailer's are piece's of trash I give them a zero rating
- Construction
- Poor customer service after-sale
- Workers
Preferred solution: Full refund
User's recommendation: Do not purchase from this Company
No how you feel going through same stuff
Beckley, West Virginia
Inquiry
Will not answer. They are very corrupt and dishonest.
User's recommendation: Stay away!!!!
Try contacting Dept. of manufactured housing.
Construction and Repair Expert Talks
All the Truth About Manufactured Homes - Interview with L. A. ‘Tony’ Kovach (Part 1)
What is a manufactured home? How much does it cost? Is it better than a conventional house? Tony Kovach is one of the key experts in the Manufactured Homes Industry with over 25 years of experience in the business. In this first video interview, he explains the basics that you should know about manufactured houses.
Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
NEED EOB FOR CHECK #218
I am from Oconee Radiology Associates and we received a check #0000000218 $56.78 7/31/2020 but there was nothing attached with the check. I need a patient name and account number so I can process the payment.
We process radiology payments for patients that had work done at hospitals or doctor offices.
Check came from Legacy Housing Corporation P.O. Box 389 Dubuque, Ia 52004 Group No.
385. I hope someone can help me with this matter.
Housing Disaster
It sounds like everyone has the same issues. Terrible construction, refusing to answer phones or respond to emails.
Dead end promises. Has anyone ever considered suing Legacy. I want my new mobile home that was delivered months ago to be removed from my property and all money paid to legacy refunded!!
I have been unable to even move in due to *** in the subfloor, my tub/shower not installed, just sitting on the floor, was supposed to have a fireplace which I paid in full and it does not. I am over this nightmare and I want it gone!!!!
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM LEGACY!!!!
I am actively pursuing a Lawyer. Class Action to be more specific.
I know for a fact that Legacy feels untouchable, because if they didn't, they would back up the quality of these homes. Their Lies and poor treatment of customers needs to stop and they need to be held accountable.
Replying to
Spring, Texas
Covid 19 impact
I need to take to my account holder
About
Started in 2005, Legacy Housing LTD is a manufacturer of homes. The firm was launched by 2 bosom friends, C.Hodgson and K.Shipley. Legacy Housing has production sites in Fort Worth, Commerce in Texas as well as Eatonton, Georgia and offers different home designs. The company constructs singlewide, doublewide, tiny guesthouses, park housing, and sheds etc. In 2013, Legacy Housing LTD was in top charts of nation’s largest home manufacturing companies. The construction firm has sales agents in more than 130 locations across the country covering such states as Louisiana, New Mexico, Arkansas, Colorado, and Mississippi among many others.
Legacy Housing is ranked 181 out of 1569 in Construction and Repair category
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Hey I'm 58 days behind and I'm trying to pay half now and in couple of days later the rest no they will not take my money is that legal